VA CLAIMS ASSISTANT PRIVACY POLICY
Last Updated: April 26, 2025
INTRODUCTION
VA Claims Assistant (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our free web service that connects veterans with AI assistance for disability claims.
IMPORTANT: VA Claims Assistant is NOT affiliated with the U.S. Department of Veterans Affairs (VA) or any government agency.
INFORMATION WE DO NOT COLLECT OR STORE
- We do NOT store your chat conversations with our AI assistant.
- We do NOT retain copies of documents you upload.
- We do NOT maintain user accounts or profiles.
SESSION-ONLY DATA PROCESSING
When you use VA Claims Assistant:
- Temporary Processing: Your conversations and document uploads are processed only during your active session.
- Automatic Deletion: All information is automatically deleted when you end your session.
- No Persistent Storage: We maintain no databases of user interactions or uploaded materials.
INFORMATION WE MAY COLLECT
While we do not store your conversation or documents, we may collect:
- Anonymous Usage Metrics: Non-identifiable data about service usage (e.g., number of sessions, general geographic regions of users).
- Error Reports: Technical information if the service encounters problems.
- Feedback: Any voluntary feedback you provide about the service.
HOW WE USE INFORMATION
We use the limited information we collect solely to:
- Improve the functionality and reliability of our AI assistant.
- Monitor and enhance service performance.
- Identify and address technical issues.
- Analyze general usage patterns to guide service development.
THIRD-PARTY SERVICE PROVIDERS
We may employ third-party companies to:
- Host our web service.
- Provide the underlying AI technology.
These service providers are contractually obligated to maintain appropriate security measures and are prohibited from storing or using your data beyond what is necessary to provide our service.
DATA SECURITY
We implement appropriate technical measures to protect your information during the session in which it is processed. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
CHILDREN’S PRIVACY
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.
YOUR RIGHTS AND CHOICES
As we do not store your personal information, there is no need to request access, correction, or deletion of your data after your session ends. All data is automatically deleted.